Return Policy | DeepRio
If you wish to return a purchase, Deeprio must be clearly notified of this intention before the return deadline passes. You have from the point of making the order until 14 days after delivery to notify us that you wish to cancel your order.
Return notifications should be made through email to email@example.com.
Returned goods must be in a saleable condition. This means all elements must be present, including any paperwork and charging cables, and there must not be damage to the goods or to the box.
Upon Deeprio receiving your returned goods we will provide to you a full refund including basic delivery costs (if applicable) to the same payment card or account which was used to make the initial purchase. Deeprio will also cover the standard shipping costs for the return.
For your own security we strongly recommend that you ask for a proof of shipping when sending the return. If the return shipment becomes lost within the postage system, you will still be eligible to receive your full refund if you are able to send this proof of shipping to us.
Faulty Goods Policy
At Deeprio we want you to be happy with your purchases. However, if you unfortunately have an issue with your product we are here to help.
If you notice any manufacturing defects or software errors with your Deeprio product:
- Contact our dedicated support team at firstname.lastname@example.org. Our trained staff will work with you to resolve the issue and get your device working as it should.
- If our support team are unable to provide an adequate solution and your device is thus rendered in an unusable state, you will be eligible to request a replacement device.
- Our support team may ask you to ship the defective unit to Deeprio for quality control purposes, or they may ask you to destroy the device.
- Once the defective unit is shipped or destroyed, our support team will send out a replacement device to you. Deeprio will cover the shipping cost of defective units we request shipped back to us, and the shipping cost of replacement units.
You can find out more about this process and what your product warranty covers here (Link to Warranty page)